At gtongits, we believe that entertainment should always feel good — never stressful, never out of control. Our Responsible Gaming commitment is built into every part of the platform, giving every Filipino player the tools, information, and support they need to keep their experience healthy and enjoyable. Whether you are a casual player or a regular, this page is here to help you stay informed and in charge.
Responsible gaming is not just a policy at gtongits — it is a core part of how we operate. Here is what we put in place to keep your experience safe and enjoyable.
All players must be 18 years of age or older to register and play on gtongits. We verify age during the registration process and may request a valid government-issued ID at any point to confirm eligibility. Accounts found to belong to minors are immediately suspended and any funds are returned in accordance with our Terms and Conditions. We take our obligation to prevent underage gambling seriously, and our verification procedures are reviewed regularly to remain effective. If you are aware of a minor attempting to access the platform, please contact our support team immediately.
gtongits gives every registered player the ability to set personal deposit limits and loss limits directly from their account settings. These tools are designed to help you stay within a budget that is comfortable for you, without relying on willpower alone. Limits can be set on a daily, weekly, or monthly basis, and any request to lower a limit takes effect immediately. Requests to raise a limit are subject to a mandatory cooling-off period to ensure the decision is considered carefully. We strongly encourage all players to make use of these tools as a first step in managing their gaming activity responsibly.
Losing track of time is one of the most common ways that gaming can shift from fun to problematic, which is why gtongits provides session time reminders and limits that you can configure in your account. You can set a maximum session duration, after which the platform will prompt you to take a break or log out entirely. Regular session reminders can also be enabled so you receive a notification after a set period of continuous play. These features are available to all players at no cost and can be adjusted at any time through your account settings. Taking regular breaks is one of the simplest and most effective habits for keeping gaming enjoyable long-term.
If you feel that you need a longer break from gaming, our self-exclusion feature allows you to temporarily or permanently close your gtongits account. Self-exclusion periods can range from a short cooling-off period of 24 hours to a permanent closure, depending on your needs. During a self-exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. We will also suppress any promotional communications to your registered contact details for the duration of the exclusion. To request self-exclusion, simply contact our support team or use the option available in your account settings, and the restriction will be applied promptly.
Reality check notifications are periodic pop-up reminders that appear during your gaming session to show you how long you have been playing and how much you have spent or won during that session. These prompts are designed to give you a clear, factual snapshot of your activity so you can make an informed decision about whether to continue or take a break. You can configure the frequency of reality checks in your account settings, and they can be set to appear as often as every 15 minutes. We believe that informed players make better decisions, and reality checks are one of the most practical tools we offer to support that. All players are encouraged to enable this feature, especially if they tend to lose track of time during longer gaming sessions.
If you or someone you know is struggling with problem gambling, gtongits encourages reaching out for professional support without delay. Our customer support team is trained to handle responsible gaming concerns with sensitivity and confidentiality, and can guide you to appropriate resources available in the Philippines. We work alongside recognised organisations that provide counselling, helplines, and intervention services for individuals and families affected by problem gambling. You do not need to be in crisis to seek help — early conversations with a professional can make a significant difference. Please do not hesitate to contact our support team if you have any concerns about your gaming behaviour or that of someone close to you.
Problem gambling can develop gradually and is not always easy to recognise in yourself or in others. Being aware of the common warning signs is an important first step toward getting the right support before things escalate. The following indicators may suggest that gaming has moved beyond healthy entertainment and into territory that warrants attention and care.
If you recognise several of these signs in your own behaviour, we encourage you to use our self-exclusion or limit tools immediately, and to consider speaking with a professional counsellor. There is no shame in asking for help — responsible gaming is about making choices that protect your wellbeing and the wellbeing of those around you.
Visit Our FAQOur support team is here for every Filipino player. If you have questions about our responsible gaming tools, want to set limits on your account, or simply need someone to talk to, visit our FAQ or log in to your account to access your settings.